Privacy Policy

Privacy Policy

Last updated: 25 November 2025

This Privacy Policy explains how Pawnvana Planet (“we”, “us”, “our”) collects, uses and protects your personal information when you visit our website, place an order or interact with us in any way.

We comply with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

By using our website, you agree to the practices described in this Policy.

1. Who we are

Pawnvana Planet is an online-only store offering curated products shipped to customers within the United Kingdom.

If you have any questions about this Policy or how we handle your data, you can contact us at:
Email: support@pawnvanaplanet.com

2. Personal data we collect

We may collect and process the following categories of personal data:

Information you provide directly

• Contact details (name, email address, billing and shipping address, phone number if provided)

• Order details (products purchased, payment method used, transaction amount, order notes)

• Messages and correspondence (emails you send us, form submissions, support requests, reviews)

Information collected automatically

When you browse our website, we may automatically collect:

• Device and browser information (IP address, device type, operating system, browser type and version)

• Usage data (pages visited, time on page, click paths, referring URLs)

• Approximate location (based on IP address)

This information is typically collected through cookies and similar technologies (see Section 7).

Information from third parties

We may receive limited information from:

• Payment providers (e.g. confirmation that your payment has been authorised or declined)

• Fulfilment and logistics partners (e.g. updated tracking information)

• Analytics and advertising partners (aggregated usage and performance metrics)

We do not receive or store your full card number or security code. Payments are processed securely by third-party payment processors.

3. How we use your personal data

We use your personal data for the following purposes:

• To process and deliver your orders

  • Confirm and fulfil your purchases

  • Arrange shipping and provide tracking information

  • Manage returns, refunds and customer service

• To communicate with you

  • Respond to enquiries and support requests

  • Send order confirmations, shipping updates and important service messages

  • Contact you about issues with your order or account

• To improve our website and services

  • Analyse usage patterns and website performance

  • Maintain the security, integrity and stability of our systems

  • Develop new features and optimise the customer experience

• For marketing (with your consent)

  • Send newsletters or promotional emails about our products and offers

  • Show relevant ads or recommendations, where permitted

You can opt out of marketing emails at any time by clicking the “unsubscribe” link in our messages or by contacting us.

4. Legal bases for processing

We only process your personal data where we have a lawful basis to do so, including:

• Performance of a contract – to process and deliver your orders, manage returns and provide customer service.

• Compliance with a legal obligation – for example, keeping certain records for tax or accounting purposes.

• Legitimate interests – such as improving our services, preventing fraud, ensuring network and information security, and responding to your enquiries.

• Consent – for certain types of marketing, cookies and analytics where consent is required.

You can withdraw your consent at any time where consent is the legal basis for processing.

5. How we share your personal data

We do not sell your personal data.

We may share your information with trusted third parties who help us operate our business, such as:

• E-commerce platform and hosting providers

• Payment processors

• Fulfilment centres, warehouses and shipping carriers

• Customer support, email and communication tools

• Analytics and advertising partners (usually in aggregated or pseudonymised form)

These service providers only receive the information necessary to perform their services and are required to handle your data securely and in accordance with applicable data protection laws.

We may also disclose your information where required to do so by law, or to protect our rights, our customers or others (for example in the context of fraud prevention or law enforcement requests).

6. International data transfers

Because we work with international fulfilment and technology partners, your personal data may be transferred to and processed in countries outside the UK.

When we transfer personal data outside the UK, we take appropriate steps to ensure an adequate level of protection, including:

• Relying on adequacy regulations where applicable; or

• Using standard contractual clauses and other safeguards recognised under the UK GDPR.

7. Cookies and similar technologies

Our website uses cookies and similar technologies to:

• Enable essential site features (such as shopping cart and checkout)

• Remember your preferences

• Understand how visitors use our site

• Support marketing and performance analytics

You can control cookies through your browser settings and, where required, via our cookie banner or preference tools. Please note that disabling certain cookies may affect the functionality of the website.

8. Data retention

We keep your personal data only for as long as necessary for the purposes for which it was collected, including to:

• Fulfil your orders and provide services

• Comply with legal, accounting or reporting obligations

• Resolve disputes and enforce our agreements

Retention periods may vary depending on the type of data and our legal obligations. When data is no longer required, we will delete or anonymise it securely.

9. Your rights

Under UK data protection law, you may have the following rights in relation to your personal data:

• Right of access – to request a copy of the personal data we hold about you.

• Right to rectification – to ask us to correct inaccurate or incomplete data.

• Right to erasure – to request deletion of your personal data in certain circumstances.

• Right to restriction of processing – to ask us to limit how we use your data in certain cases.

• Right to data portability – to receive your data in a structured, commonly used format and to transmit it to another controller, where applicable.

• Right to object – to object to processing based on our legitimate interests or for direct marketing.

• Right to withdraw consent – where we rely on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at support@pawnvanaplanet.com. We may need to verify your identity before responding.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or your local data protection authority if you believe your data has been handled unlawfully. We would, however, appreciate the chance to address your concerns first, so please contact us in the first instance.

10. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. While no system is completely secure, we work continuously to maintain and improve the safeguards we use.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies or legal requirements.
When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this Policy periodically.

If we make significant changes, we may provide additional notice (for example, by email or a prominent notice on our website).