Terms of Service

Terms of Service

Last updated: 25 November 2025

These Terms of Service (“Terms”) govern your use of the Pawnvana Planet website and your purchase of products from us. By accessing our site or placing an order, you agree to be bound by these Terms.

Please read them carefully before using our website.

1. About us

Pawnvana Planet (“we”, “us”, “our”) operates an online-only store, providing curated products shipped to customers within the United Kingdom.

If you have any questions about these Terms, you can contact us at:
Email: support@pawnvanaplanet.com

2. Eligibility

By using our website and placing an order, you confirm that:

• You are at least 18 years old; and

• You are legally capable of entering into binding contracts.

3. Use of our website

You agree to use our website only for lawful purposes and in a way that does not:

• Infringe the rights of others;

• Restrict or inhibit anyone else’s use or enjoyment of the site; or

• Damage, disable or impair the operation of the site or our services.

We may suspend or restrict access to the website if we reasonably believe you have breached these Terms.

4. Products and descriptions

We aim to ensure that product information, images and prices displayed on our website are accurate and up to date. However:

• Colours and appearance may vary depending on your device display and lighting conditions.

• Measurements, capacities and specifications are approximate unless stated otherwise.

• We reserve the right to correct errors, inaccuracies or omissions at any time without prior notice.

The inclusion of any product on our website does not guarantee that it will be available at any given time.

5. Prices and payment

All prices on our website are shown in GBP (£) and, unless stated otherwise, include applicable VAT for UK orders.

We reserve the right to change prices at any time. Changes will not affect orders that have already been accepted.

Payment methods available at checkout may include, for example:

• Visa

• Mastercard

• American Express

• PayPal

• Apple Pay

• Google Pay

You authorise us to charge your selected payment method for the total amount of your order, including any delivery charges.
Your order will not be processed until payment has been successfully authorised.

6. Ordering process and contract formation

When you place an order on our website:

1. You are making an offer to purchase the product(s) in your basket in accordance with these Terms.

2. We will send you an order confirmation email acknowledging that we have received your order. This does not constitute acceptance.

3. Acceptance of your order, and the formation of a contract of sale between you and us, occurs when we send you a shipping confirmation email and dispatch the product(s).

We may decline or cancel an order, for example if:

• The product is out of stock or no longer available;

• We cannot obtain authorisation for your payment;

• We identify an error in pricing or product information; or

• We reasonably suspect fraudulent activity.

If we are unable to accept your order, we will let you know and, where payment has been taken, we will issue a refund.

7. Shipping and delivery

Our Shipping Policy forms part of these Terms and sets out details of shipping coverage, costs, processing times and delivery estimates.

Key points:

• We currently ship to addresses within the United Kingdom only.

• Delivery times are estimates and not guaranteed.

• Risk in the products passes to you upon delivery to the address provided.

• Ownership of the products passes to you once we have received full payment.

For more information, please review our Shipping Policy.

8. Returns, refunds and faulty items

Our Returns & Refunds Policy forms part of these Terms and explains how to exercise your right to cancel, return products and obtain refunds.

Nothing in these Terms affects your statutory rights, including your rights under the Consumer Rights Act 2015 and regulations relating to distance selling.

9. Third-party suppliers and dropshipping

We work with carefully selected third-party suppliers and fulfilment partners.
In some cases, your order may be shipped directly from our partners’ warehouses.

Regardless of where the products are shipped from, your contract is with Pawnvana Planet, and we remain responsible for:

• Handling your order;

• Providing customer service; and

• Managing returns and refunds in line with our policies and applicable law.

10. Accounts (if applicable)

If you choose to create an account on our website:

• You must provide accurate and up-to-date information.

• You are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account.

• You must notify us immediately if you suspect any unauthorised use of your account.

We may suspend or terminate accounts that we reasonably believe are being used in breach of these Terms.

11. Intellectual property

All content on our website, including text, images, graphics, logos, icons and design, is owned by or licensed to Pawnvana Planet and is protected by copyright, trade mark and other intellectual property laws.

You may use our website for personal, non-commercial purposes only. You must not:

• Copy, reproduce, modify or distribute any part of the site without our prior written consent;

• Use our trademarks or branding in any way without permission.

12. Prohibited activities

You agree not to:

• Use the site to transmit or upload any harmful, offensive or unlawful content;

• Attempt to gain unauthorised access to our systems or data;

• Interfere with the security or proper working of the website;

• Use automated systems (such as bots or scrapers) to access or interact with the site without our consent, except as permitted by law.

13. Limitation of liability

Nothing in these Terms limits or excludes our liability for:

• Death or personal injury caused by our negligence;

• Fraud or fraudulent misrepresentation; or

• Any other liability that cannot be excluded under applicable law.

Subject to the above, and to the fullest extent permitted by law:

• We are not liable for any indirect, incidental, special or consequential loss, including loss of profits, revenue, data, goodwill or business opportunities arising from your use of our website or purchase of products.

• Our total liability to you for any loss or damage arising out of or in connection with these Terms, your use of the website or your purchase of products shall not exceed the total amount paid by you for the relevant order.

Your statutory rights as a consumer are not affected.

14. Third-party websites and links

Our website may contain links to third-party websites or services that are not operated or controlled by us.
We are not responsible for the content, privacy policies or practices of any third-party sites and you access them at your own risk.

15. Changes to these Terms

We may update these Terms from time to time, for example to reflect changes in our business, technology or legal requirements.

The most current version will always be posted on our website with the “Last updated” date at the top.
By continuing to use the website after changes become effective, you agree to be bound by the updated Terms.

16. Governing law and jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or your use of our website, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales will have non-exclusive jurisdiction to settle any such dispute or claim.